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Fefund and cancellation policy

Refund and Cancellation Policy

PPGems - Refund and Cancellation Policy

Thank you for choosing PPGems Jewelry. Please read our Refund and Cancellation Policy carefully to understand our practices regarding refunds and cancellations.

Order Cancellation:

You may cancel your order within 24 hours of placing it for a full refund. To cancel an order, please contact our customer service team at [contact@ppgems.com] with your order number and details.

Refund Eligibility:

To be eligible for a refund, the item must be returned in its original condition, unworn, and in its original packaging.
Customized or personalized items are not eligible for a refund.

Refund Process:

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will provide instructions on how to return the item and offer a replacement or refund.

Changes to the Refund and Cancellation Policy:

PPGems Jewelry reserves the right to update and modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on the website.