Fefund and cancellation policy
Refund and Cancellation Policy
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PPGems - Refund and Cancellation Policy
Thank you for choosing PPGems Jewelry. Please read our Refund and Cancellation Policy carefully to understand our practices regarding refunds and cancellations.
Order Cancellation:
You may cancel your order within 24 hours of placing it for a full refund. To cancel an order, please contact our customer service team at [contact@ppgems.com] with your order number and details.
Refund Eligibility:
To be eligible for a refund, the item must be returned in its original condition, unworn, and in its original packaging.
Customized or personalized items are not eligible for a refund.
Customized or personalized items are not eligible for a refund.
Refund Process:
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will provide instructions on how to return the item and offer a replacement or refund.
Changes to the Refund and Cancellation Policy:
PPGems Jewelry reserves the right to update and modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on the website.