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Return and Exchange Policy
Return and Exchange Policy
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PPGems - Return and Exchange Policy
Thank you for choosing PPGems Jewelry. We strive to ensure your satisfaction with our products. Please review our Return and Exchange Policy carefully.
Returns:
You may return items purchased from PPGems within 30 days of the delivery date for a full refund.
Exchanges:
We offer exchanges for items of equal or lesser value within 30 days of the delivery date.
Items for exchange must be in their original condition, unworn, and in their original packaging.
Items for exchange must be in their original condition, unworn, and in their original packaging.
Return Shipping Costs:
Customers are responsible for return shipping costs, except in cases where the return is due to an error on our part or a defective item.
Non-Returnable Items:
Customized or personalized items are non-returnable and non-refundable.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will provide instructions on how to return the item and offer a replacement or refund.
Changes to the Return and Exchange Policy:
PPGems Jewelry reserves the right to update and modify this Return and Exchange Policy at any time. Changes will be effective immediately upon posting on the website.